CUSTOMER SERVICE

Technical Help

Since our inception in 1991 we have prided ourselves with the level of service we provide. We have our own service department and we do not out-source. Should your equipment need repair or servicing you will be visited within a few hours and over 95% of our calls are fully repaired on the first visit. A technical helpline is all part of our service and included free of charge.   

Call us with your questions:
01793435888 

Parts & Supplies

As a main dealer we can order parts directly from the manufacturer and most parts arrive next day, We also have a large amount of stock on-site in our service department and our engineers keep most of the parts that are frequently needed with them so that down time is kept to an absolute minimum.

If we don't keep it in stock
we'll get it for you.

How to Order?

Online orders processed
7 days / 24 hours

Privacy Policy

No personal information is required to use this website in general. However, personal information may be required to access some facilities on the website. Any personal information supplied to us by you will only be used

to supply professional and related services to you as requested, information may be passed to employees, agents and third parties as required for this purposeto provide communications to youto provide information to legal authorities third parties in accordance with any legal requirement, regulation or other exceptional circumstance if you violate the terms of use of this website.

Information from your browser may be received and recorded on our server records. This information includes but is not limited to your IP address, cookies and any material accessed by you.We will never collect sensitive information about you without your explicit consent.Personal information may be transferred as part of photostatic copiers business assets on sale or merger of the business.The Data Protection Act 1998 provides you with the right to request a copy of your Information and to have any inaccurate personal information corrected.Electronic communications are insecure and we, Photostatic, accept no liability for any loss that may occur due to the interception or unauthorised accessing of the electronic communication.


 

Returns & Exchanges

We believe that you will be delighted with your order but appreciate that there may be occasions when you feel it necessary to return an item. These terms do not affect your statutory rights.

If you are unhappy with the goods you receive, you have a 7 day cooling off period from the date of delivery. All goods must be returned in their original, unopened condition, complete with their original packaging, documentation and manuals, in order to qualify for a full refund. Goods are not sold on a trial basis.

If you wish to return an item which is faulty or an item you did not order, then any delivery charge paid will also be refunded. Please contact our customer services department and we will arrange a refund or a replacement, depending on the situation.

In either case, please first contact us by telephone on 01793435888 or email at info@photostaticcopiers.co.uk to inform us of your wish to return the goods. You must obtain a returns number before returning goods to us.

Please note that any charges made for pre-programming services are non-refundable once the service has been provided. The money you have paid us for the product will be refunded within 30 days of your cancellation, after deducting any charge we make where we have had to recover the product from you.